News & Views‎ > ‎

Reading Report: Applying TQM to a Ministry Context

posted Nov 29, 2013, 3:20 PM by Greg Smith   [ updated Dec 9, 2013, 7:52 PM ]
Over the past week I've been working on a class project where I have to apply a contemporary management technique to a particular organization. Since I've spent my career in the nonprofit world, I chose to focus on a ministry organization, and the technique that I chose, with advice from a fellow student and the professor, is total quality management.

I had become familiar with TQM in the 1990s, but I hadn't looked at it closely, nor had I considered its possible utility in the management of ministry. So far I've found the following journal articles to be enlightening:
  • Bedwell, R. T., Jr. (1993, June). Total quality management: Making the decision. Nonprofit World, 11(3), 29–31.

  • Chater, M. (1999). Theology and management. Modern Believing, 40(4), 64–69.

  • Gasser, W. W. (2002). What is a healthy church? Journal of Ministry and Theology, 6(1), 105–121.

  • Katz, R. (1995, October). What nonprofits should know about TQM. Nonprofit World, 13(5), 4–5.

  • Kearns, K. P., Krasman, R. J., & Meyer, W. J. (1994). Why nonprofit organizations are ripe for Total Quality Management. Nonprofit Management and Leadership, 4(4), 447–460. doi:10.1002/nml.4130040407

  • Kinast, R. L., & Schloegel, J. (1998, July). Combining faith and business. St. Anthony Messenger, 106(2), 18–21.

  • Vokurka, R. J. (2000). The applicability of Total Quality Management principles to church management: A case study. Journal of Ministry Marketing & Management, 5(2), 21–33. doi:10.1300/J093v05n02_02

For the most part, though these sources somewhat dated, they're readily available in a good library's databases. I have some additional literature on my reading list--notably, some books and dissertations. I may recommend some of those sources in a later post.