Reading Report: Applying TQM to a Ministry Context
Post date: Nov 29, 2013, 5:20 PM
Over the past week I've been working on a class project where I have to apply a contemporary management technique to a particular organization. Since I've spent my career in the nonprofit world, I chose to focus on a ministry organization, and the technique that I chose, with advice from a fellow student and the professor, is total quality management.
I had become familiar with TQM in the 1990s, but I hadn't looked at it closely, nor had I considered its possible utility in the management of ministry. So far I've found the following journal articles to be enlightening:
Bedwell, R. T., Jr. (1993, June). Total quality management: Making the decision. Nonprofit World, 11(3), 29–31.
Chater, M. (1999). Theology and management. Modern Believing, 40(4), 64–69.
Gasser, W. W. (2002). What is a healthy church? Journal of Ministry and Theology, 6(1), 105–121.
Katz, R. (1995, October). What nonprofits should know about TQM. Nonprofit World, 13(5), 4–5.
Kearns, K. P., Krasman, R. J., & Meyer, W. J. (1994). Why nonprofit organizations are ripe for Total Quality Management. Nonprofit Management and Leadership, 4(4), 447–460. doi:10.1002/nml.4130040407
Kinast, R. L., & Schloegel, J. (1998, July). Combining faith and business. St. Anthony Messenger, 106(2), 18–21.
Vokurka, R. J. (2000). The applicability of Total Quality Management principles to church management: A case study. Journal of Ministry Marketing & Management, 5(2), 21–33. doi:10.1300/J093v05n02_02
For the most part, though these sources somewhat dated, they're readily available in a good library's databases. I have some additional literature on my reading list--notably, some books and dissertations. I may recommend some of those sources in a later post.
Post date: Dec 9, 2013, 9:58 PM
In my last post, I listed some journal literature that I had found useful when writing a paper on the application of total quality management to local church ministry. Over the past week I've consulted some additional sources--mostly books and dissertations. I found the following items to be helpful:
Ahn, T. T. (2001). The evaluation of Total Quality Management (TQM) in a Korean-American Christian ministry (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (UMI No. 3014506)
Babbes, G. S., & Zigarelli, M. (2006). The minister’s MBA: Essential business tools for maximum ministry success. Nashville: B&H.
Jones, E. E. (1993). Quest for quality in the church: A new paradigm. Nashville: Discipleship Resources.
Kallestad, W. P., & Schey, S. L. (1994). Total quality ministry. Minneapolis: Augsburg.
Pinwell, D. (1997). Towards quality of service. In D. Clark (Ed.), Changing world, unchanging church? An agenda for Christians in public life (pp. 150–151). London: Mowbray.
Praschan, D. C. (2000). Leadership and a learning organization: A CIMPLE model (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (UMI No. 3000416)