Six Dimensions of Assessment
An effective program of service assessment incorporates many different kinds of measurement and evaluation. In 2014, I developed the document linked here, entitled "Six Dimensions of Library Assessment," to help my library develop an assessment plan that would achieve balance on six distinct scales:
Quantitative vs. Qualitative
Inputs/Outputs vs. Outcomes
National/Comparative vs. Local/Unique
Continuity/Longitude vs. Discontinuity/Exploration
Solicitation/User Perception vs. Observation/User Behavior
Resources/Services vs. Learning/Users
I introduced the "Six Dimensions" concept in an encyclopedia article published in 2015. The following year, I showed in a conference presentation how it could be applied to the appraisal of a library assessment program.
Although I developed "Six Dimensions" in the context of library service, it is readily applicable to other service environments, and thus it is presented here simply as "Six Dimensions of Assessment."