Churches & Nonprofits

Research

Six Sigma in the Social Sector (2015)

Total Quality Management: A Strategic Opportunity for a Local Church (2013)

Applying the Balanced Scorecard and Critical Success Factors to the Context of a Local Church (2013)

Evaluating Employee Performance: Insights from the Churches in Revelation 2-3 (2000)

Readings

Reading Report: Applying TQM to a Ministry Context (2013)