Strategy, Planning, & Assessment
Research
Revisiting Strategy in a Time of Crisis (2021)
Better World Books: A Case Study in Sustainability (2020)
Planning and the Future of the Academic Library: An Annotated Bibliography (2016)
Business Models (2015)
Strategic Positioning in Higher Education (2015)
Strategic Outsourcing: Realizing the Benefits and Mitigating the Risks (2015)
Six Sigma in the Social Sector (2015)
The Business of Higher Education Consulting (2015)
Developing an Academic Library Assessment Plan: A Case Study (2015)
Assessment in Academic Libraries (2015)
Competition in the Higher Education Industry (2014)
Stakeholder Expectations in the Corporate and Social Sectors (2014)
Total Quality Management: A Strategic Opportunity for a Local Church (2013)
Applying the Balanced Scorecard and Critical Success Factors to the Context of a Local Church (2013)
Tools
Six Dimensions of Assessment (2023)
SWOT Analysis: The Christian Liberal Arts College Library (2019)
Stakeholder Analysis: Power versus Interest Grid (2018)
Academic Budget Planning Factors Worksheet (2016)
SWOT Analysis Worksheets (2016)
Business Model Canvas: Academic Library Edition (2015)
Insights
Three (or Four) Varieties of Action Plans (2019)
Presentations
Strategic Planning as Action Research: Envisioning the Future of a University Library (2021)
Co-creating the Future: Working with Groups to Assess, Plan, and Innovate (2020)
Managing with Purpose: Integrating Assessment, Planning, and Budgeting (2016)
Planning a New Library Building: The Critical Role of Data (2013)
Projects
Leading a Library Strategic Planning Process (2020)
Creation of a Library Assessment Plan (2013-2014)
LibQUAL+® Survey Administration (2012-2018)
Segmentation of a Library Collection: Automated Storage vs. Browsable Shelving (2011-2013)
Planning for the Construction of the Jerry Falwell Library (2010-2012)
Analysis of Interlibrary Loan Borrowing Data (2006-2007)